Call Handling

Home 9 TaxiCall System 9 Call Handling

TaxiCall Call Management keeps you in control

TaxiCall’s Call Management features offer you complete control of various aspects of your incoming calls and bookings.

TaxiCall

TaxiCall’s call management functions offer:

Comprehensive call records

A complete log of all the calls to your number is available as soon as they have finished. This is a valuable tool for monitoring the performance of your circuit, addressing customer complaints, and ensuring ongoing good service.

Most Groups use the optional Call Recording service included free which allows you to check a job request if there is any problem.

    Customer management through Repeat Calls

    If a customer who has made a booking with a specific operator or driver calls again within a set period (by default 30 minutes, but this can be changed) then the service recognises the number and puts the call through to the same person as before, on the assumption that the customer wishes to cancel or re-schedule a pick-up.

    For local organisations such as Hotels, Care Homes, Restaurants, Pubs and Hairdressers that may genuinely need to order several taxis in quick succession, there is a Repeat Call Exception list, and calls from those numbers will always be put through to the next available operator or driver.

    Protection against unwanted customers

    If you enter the number of an unwanted customer in your Barred Numbers list, when they call they will always hear a recorded message: “I’m sorry but there are no drivers available.” Once you have barred a customer you will not get or be charged for any future calls from their number.

    Management of your VIP customers

    You can create VIP Customers and allocate a VIP response number (or numbers) which will still receive calls from them if there are no regular drivers on duty. This ensures you never miss a VIP Customer call as long as you have someone on duty to take VIP calls only.

      TaxiCall offers a range of functions for Drivers and Customers

      TaxiCall gives independent Taxi drivers and Taxi management companies cost-effective customer call management, with easy-to-use Apps that connect you directly to customers for a fraction of the cost that other large providers would charge.

      Advanced Booking System

      Schedule and manage advanced bookings quickly and easily.

      Administration

      Manage, schedule and track drivers, customers and trips.

      Reception Desk Booking

      Connect with local businesses for bookings for their customers.

      Pricing

      View our pricing for Taxi Groups.

      Driver App

      Customised Driver App for each taxi driver to manage their trips.

      Customer App

      Book and manage taxi trips requests quickly and easily.

      What Our Taxi Groups Say...

      TaxiCall has helped 2-million customers connect to more than 5000 drivers in Groups using TaxiCall since 2005. Our focus is on delivering the highest-quality service and the best value for all our Groups and their customers.

      Chris Currie, Harlow Black Taxis

      I am pleased to say that the service we receive is exemplary. Taxicall has enabled us to gain a greater share of the available customer market, while maintaining low costs for our drivers.

      Taxicall gives us the flexibility to manage our business in a way that is best suited to our market. I would recommend Taxicall as a service that is suitable for driver groups of any size, where you get a cost effective solution to meet the needs of customers and drivers alike.

      Richard Samuels, Direct Cars

      Thank you for the many years that you have helped me expand my business tenfold. The service you give is exceptional, I can always rely on you to sort out any problems immediately, which don’t have any effects on my business.

      Your staff are always willing to help in any situation especially since Covid when you help out by quickly realising the taxi trade was in for a rough ride. Thank you again John and All your team keep up the exceptional service.

      swift taxi cabs

      Duane, Swift Taxi cabs

      TaxiCall what can I say, helpful from the word go, with help to obtain our personalised phone number, to the set up of our call system, what an excellent alternative to the traditional “having an operator answer”.
      The customer interface is amazing and really user friendly for all operators, We love the “record all” incoming calls feature, it has been used many times by ourselves to identify those hard to hear addresses. Call statistic analysis allows us to identify and monitor call volume trends, identify areas to improve missed call opportunities and so much more. I would recommend time and time again.