Call Handling
TaxiCall Call Management keeps you in control
TaxiCall’s Call Management features offer you complete control of various aspects of your incoming calls and bookings.
TaxiCall’s call management functions offer:
Comprehensive call records
A complete log of all the calls to your number is available as soon as they have finished. This is a valuable tool for monitoring the performance of your circuit, addressing customer complaints, and ensuring ongoing good service.
Most Groups use the optional Call Recording service included free which allows you to check a job request if there is any problem.
Customer management through Repeat Calls
If a customer who has made a booking with a specific operator or driver calls again within a set period (by default 30 minutes, but this can be changed) then the service recognises the number and puts the call through to the same person as before, on the assumption that the customer wishes to cancel or re-schedule a pick-up.
For local organisations such as Hotels, Care Homes, Restaurants, Pubs and Hairdressers that may genuinely need to order several taxis in quick succession, there is a Repeat Call Exception list, and calls from those numbers will always be put through to the next available operator or driver.
Protection against unwanted customers
If you enter the number of an unwanted customer in your Barred Numbers list, when they call they will always hear a recorded message: “I’m sorry but there are no drivers available.” Once you have barred a customer you will not get or be charged for any future calls from their number.
Management of your VIP customers
You can create VIP Customers and allocate a VIP response number (or numbers) which will still receive calls from them if there are no regular drivers on duty. This ensures you never miss a VIP Customer call as long as you have someone on duty to take VIP calls only.
TaxiCall offers a range of functions for Drivers and Customers
TaxiCall gives independent Taxi drivers and Taxi management companies cost-effective customer call management, with easy-to-use Apps that connect you directly to customers for a fraction of the cost that other large providers would charge.
Advanced Booking System
Schedule and manage advanced bookings quickly and easily.
Administration
Manage, schedule and track drivers, customers and trips.
Reception Desk Booking
Connect with local businesses for bookings for their customers.
Pricing
Driver App
Customised Driver App for each taxi driver to manage their trips.
Customer App
Book and manage taxi trips requests quickly and easily.
What Our Taxi Groups Say...
TaxiCall has helped 2-million customers connect to more than 5000 drivers in Groups using TaxiCall since 2005. Our focus is on delivering the highest-quality service and the best value for all our Groups and their customers.
