Taxi Booking and Dispatch System
Introducing the TaxiCall System and Network
TaxiCall is a unique, automated call management system that helps Taxi Groups – Hackney, Private Hire, and Mixed – handle incoming calls from phones and Apps, allocate jobs, schedule and manage advanced bookings, manage payments and driver scheduling, and more. It is used by Groups with Offices, “Virtual Offices”, and where licensing rules allow it*, by Groups without the cost of an office or dispatchers at all. And existing Groups are structured as Limited Companies, Partnerships, Co-Operatives, and even informal agreements between friends.
Whilst TaxiCall helps you secure the business from your own local area customers, the Network allows them to easily find other TaxiCall Groups when they are elsewhere in the UK – and when customers of other Groups are visiting your area their Customer App puts them in touch with you.
* see FAQs
- Highly automated call and job management features developed for all types of Taxi Groups make big cost savings.
- There is no percentage fee based on fare. The only cost for the TaxiCall service is a flat fee based on the incoming calls.
- The TaxiCall Apps are custom-branded for each Group
- Your Apps are included free and simple to use
- Calls and bookings can be handled by an office,’virtual office’, or drivers (when allowed)
- The Driver App allows driver tracking when at work, shows advance bookings, and gives reminder alarms.
- Call recordings (optional but extremely useful) saved for 7 days.
- TaxiCall gives valuable management information to your business.
TaxiCall offers a range of functions for Drivers and Customers
TaxiCall gives independent Taxi drivers and Taxi management companies cost-effective customer call management, with easy-to-use Apps that connect you directly to customers for a fraction of the cost that other large providers would charge.
Direct communication between Customers, Drivers or Taxi Offices.
Advanced Booking System
Schedule and manage advanced bookings quickly and easily.
Manage, schedule and track drivers, customers and trips.
Reception Desk Booking
Connect with local businesses for bookings for their customers.
Customised Driver App for each taxi driver to manage their trips.
Book and manage taxi trips requests quickly and easily.
Our focus is on delivering measurable, cost-effective value to all our customers, whatever type of Taxi Group you are.
To date we’ve helped over 5000 drivers connect with more than 2-million customers for 11-million trip requests. We look forward to helping you grow your taxi business.
How does TaxiCall work?
TaxiCall allows you to set up and manage your taxi business quickly, easily and efficiently.
Simple functions to manage your business:
- No special equipment or office needed to get up and running
- Manage your drivers from a central TaxiCall account
- Your management team control who works for you
- TaxiCall can be used by licensed Hackney, Private Hire and Mixed Groups.
- No fixed-term contracts – you pay for the calls and job requests received
- Simple, transparent invoicing system with detailed costs.
What Our Taxi Groups Say...
TaxiCall has helped 2-million customers connect to more than 5000 drivers in Groups using TaxiCall since 2005. Our focus is on delivering the highest-quality service and the best value for all our Groups and their customers.
Richard Samuels, Direct Cars
Thank you for the many years that you have helped me expand my business tenfold. The service you give is exceptional, I can always rely on you to sort out any problems immediately, which don’t have any effects on my business.
Your staff are always willing to help in any situation especially since Covid when you help out by quickly realising the taxi trade was in for a rough ride. Thank you again John and All your team keep up the exceptional service.
Duane, Swift Taxi cabs
TaxiCall what can I say, helpful from the word go, with help to obtain our personalised phone number, to the set up of our call system, what an excellent alternative to the traditional “having an operator answer”.
The customer interface is amazing and really user friendly for all operators, We love the “record all” incoming calls feature, it has been used many times by ourselves to identify those hard to hear addresses. Call statistic analysis allows us to identify and monitor call volume trends, identify areas to improve missed call opportunities and so much more. I would recommend time and time again.
Chris Currie, Harlow Black Taxis
I am pleased to say that the service we receive is exemplary. Taxicall has enabled us to gain a greater share of the available customer market, while maintaining low costs for our drivers.
Taxicall gives us the flexibility to manage our business in a way that is best suited to our market. I would recommend Taxicall as a service that is suitable for driver groups of any size, where you get a cost effective solution to meet the needs of customers and drivers alike.